Terrible service and poor advise

On the 17th of September, I placed an order for Fibre. the ****le and the router arrived a few days later. I was on the phone with a few different call centre ppl that day trying to help me get the fibre line up and running. They said they would need to contact Octotel which I understand and confirmed. To date I have not heard from Octotel and they will not give me information which I also understand. Today I have been on the phone with three different consultants and had calls dropped on me etc and still no satisfaction - can I please speak to one person I am so frustrated of having to explain myself over and over again and getting no satisfaction. my router is still not picking up the fibre and nobody seems to have answers for me