Terrible service and paying for services I don’t have

More than a month later and I still have no fibre to my home. 7-14 days service delivery definitely is a lie to customers. Vodacom has debited my account for a service I currently do not have and I get no feedback from the many people that promise to call me back. All the equipment lays here at my home but it’s taken 6 weeks and 100 calls to Vodacom and still no fibre. Just getting a technician here to get me connected seems to be too much hassles for a telecoms “Giant”