Terrible service and not supplying correct items

I had renewed my contract in april 2015 in the Vodacom Musgrave branch. once all paper work was done and I received the phone I left the store. once at home I noticed on the receipt it stated that the phone was to be issued with a Bluetooth selfie stick and top dog voucher. the very next day I contacted the store and advised them that I was not issued with the extras as specified on the receipt and they said I could come through to collect the items. once at the store the next day they said they don't have stock. I have made numerous calls to query stock from april and in December 2015 they advised they have stock, I went to the store the next day and again to be told they out of stock. its now January 2016, I sent a friend to collect the selfie stick on my behalf and was issued with a Bluetooth shutter button. I have even sent through a copy of the receipt to the store so they would know what to issue.<br> <br> this has to be the worst store and staff I have ever dealt with. I am a Vodacom customer for their great service and products, but after dealing with the Musgrave branch I am disappointed. is this the service you give a loyal contract Vodacom customer.