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Carika H
1 reviews | Active since Oct 2019
03 Oct 2019, 12:34
Terrible service and NO help
Two weeks ago vodacom came to install and connect fibre at my house. They said wait 24h and all will be up and running. Its two weeks later and still no internet. I phone every day and all they do is escalate my issue. No feedback or help. I am fed up with their service!!!!!
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Replies (2)
Vodacom's replyOfficial
03 Oct 2019, 14:56Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply03 Oct 2019, 14:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's replyOfficial
09 Oct 2019, 12:50Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply09 Oct 2019, 12:50
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team