Terrible service and no feedback at all.

Vodacom left me without no reception in my home for over a month, which is still not resolved. Imagine you cant even use your home internet solution just for you to increase the price. Its been over a month i have been told the tower is down. Imagine working for Vodacom and still not being able to get help or some sort of information on whats going on. I dont even know if the tower is going to be repaired since vodacom gives 0 Feedback on whats even going on. Please contact me and not the router. Its common sense not to phone a customers router number for feedback and then magically close the call due to the customer being unavailable.