Terrible service and no customer concern

2 months ago I called the Vodacom fibre center to have my fibre line relocated. The consultant advised that I should call in the month that I am moving as it is very quick. I call on the 1 August and the consultant had difficulty in fulfilling my request due to a Vodacom system error and advised she would try and call me back. She never did. On the 4 August I called back and successfully submitted the request. I was advised this would be fulfilled in 2-3 weeks. I called on the 14 August to check and was advised all is in order. Today 23 August, I called as I still have not had any contact with my installation and was advised that the processed changed 3 days ago and I have to now give a calendar months notice which will only start on 1 September so my request can only be fulfilled in October. I have to pay for a month of no service and be without service for 2 months. I am still awaiting the sms for the escalation reference. As a leader in technology your processes are archaic and definitely not customer centric. It goes against all legislative requirements for treating customers fairly!! I will definitely be logging a formal complaint!!!!