Terrible service and no communication on status

I have been trying to get my fibre up and running with Vodacom at the property I am at but the lack of communication on the status is appaling. I have to keep following up to find out whats the delay. The owner of the property cancelled and moved her line and her account was with Vodacom but clearly you guys didnt do this properly as apparently her lines still active with you. Nobody says anything to update me. I need this sorted out and to have my fibre up and running asap please