Terrible service and no communication

<p>I have been a customer of vodacoms for mor than 10 years. This is the first time i have had terrible service from vodacom main office. On the first of June they cancelled the wrong contract and it took them two weeks before they reinstated my original contract. Than i upgraded to a smaller package. they than debited my account without my consent or prior knowledge a day after the contract was up graded. In addition i lost all the data, minutes and sms that i just received less than 3 days ago. they immediately changed me to the new contract. What the hell as the store where i upgraded said it would only be effective from the 1st of July which i saw and signed for. After speaking to accounts and upgrade department they all confirmed what the store said and showed. My contract would only be effective from the 1st of July and first payment at the end of July. Customer services said they deducted a pro rata payment because i got the phone (what ****)as we have always only payed for the new contract and phones after the commencement date of the new contract. but according to the system i am still on my old contract. Now its the end of the month I have been debited twice the amount my invoice has stated. and i am still not receiving any clear answers from Vodacom at all. I am greatly disappointed and even considering whether its worth while continueing as a vodacom client... perhaps someone else will give me answers.</p>