Terrible Service and No answer

I wouldn't even give a single star... The service is terrible and even if you write a complaint, it's ignored as long as they take your money you mean nothing to them...

No feedback via email either... You would swear that they are taking care of their customers for free and that's why they can provide such poor service...

If that is the case, close all your call centres and only provide in-branch service at least then we have a face to speak to and get a decent service from and your complaints would be minimised