Terrible service and ******* migration of contacts at Vodacom

I am incredibly stressed by the ******* activity on my Vodacom accounts. I upgraded my two lines in November 2025, the total of my 2 x RED 1GB 50min Top-up packages amounting to 697.95. Then in January of 2026, this amount increased to 741.95 without indication or reason.

In the beginning of March 2026 I received a quote to migrate these two lines and the new total would be 1041.96. I queried the quotes to migrate my lines as I did not ask for this, and was told it was done in error and would be rectified. I have asked for an explanation as to how and why this has happened, but no feedback yet.

I keep receiving sms's with regards to my new migration and costs and queried again, and was informed that the issue was resolved (but STILL no feedback as to how or why this was done).

My debit order has gone off at 1041.96 and I queried this and was told I used the services and have to pay for it.

None of this makes sense. I did not ask to migrate my lines and the cost to me should be 697.95 a month and not 1041.96.

This service and feedback has been absolutely terrible. I am not sure how anyone can legally make changes to a contract that is in my name, but will be getting legal assistance in this matter.

And will definitely end my contracts with Vodacom as soon as possible.