1 reviews | Active since Nov 2016
terrible service and long delivery
I ordered a sim card online on 22 November 2021. The address was incorrect so they had to do a change request. This took almost 3 days. Once it was approved, it wasn't put down on the document . I was calling everyday and only one person managed to tell me this after a few days.
I am still waiting for my parcel and it is now 2 December 2021. Vodacom doesn't even SMS me a tracking number. I've used all my airtime calling and emailing them everyday. Only today they give me a tracking number ( K***) after finally getting through to them.
Then Vodacom requests the parcel back from RAM and ignores RAMs emails. Unfortunately RAM cant help me further and nobody at vodacom mentions this to me when I had called them. Their delivery is appalling. it seems like nobody is doing their job correctly. I am extremely frustrated and wasted more money than anything trying to get this simple thing done. How does it take 2 weeks to deliver one thing.
I have confirmation of my contract and an account number. They failed to deliver the product and now say that the all black Friday deals are discontinued when I purchased the product well within the correct time frame , I even have a reference number from when I purchased it online VODACOMDIREC-*** at the same time as my friend who received theirs. I am not asking to order now ( I've already ordered it and it was confirmed ), I am asking for my product to be delivered to me!
I have confirmation of my contract and an account number. They failed to deliver the product and now say that the all black Friday deals are discontinued when I purchased the product well within the correct time frame , I even have a reference number from when I purchased it online VODACOMDIREC-*** at the same time as my friend who received theirs. I am not asking to order now ( I've already ordered it and it was confirmed ), I am asking for my product to be delivered to me!
That is not advising me. I am well aware of that. I purchased the product within the correct timeframe. They did not deliver the product to me within the correct timeframe and are now making this my problem and trying to get out of the deal.
This is not a way forward or a way to rectify the problem.
That is not advising me. I am well aware of that. I purchased the product within the correct timeframe. They did not deliver the product to me within the correct timeframe and are now making this my problem and trying to get out of the deal.
This is not a way forward or a way to rectify the problem.