Terrible service and *****

Item: Vodacom
Rating: 1
Author: Tenille H

I called Vodacom on the 5th of May to advise of a double payment I had made and asked for a refund, call the call center spoke to Given and she advise that the refund will be done within 7 days it's now 2 weeks later and still no assistance, proof of payments have been sent, I will never recommend anyone to Vodacom

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Replies (1)

Vodacom's replyOfficial

20 May 2022, 08:06

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply20 May 2022, 08:06

Official