Terrible service and lack of information

<p>I am very dissatified with Vodacom's service. I was going to cancel my contract and then opted to upgrade it from a Smart M (too expensive) to a data top up contract 1GB. The process seemed to be easy and the person that helped me at the store was very helpful. But what they failed to do was to tell me that once I upgraded that I'd still need to pay for the Smart M contract until it expired! What I was told was that my new contract would start in the new month. This is not the case. My contract started today on the 31st! Why? I was unprepared and I had no airtime to get out of my complex! Also, I could not buy any airtime because the Vodacom website and system is down!</p> <p> </p> <p>If I was told all of this information I would have been prepared, or I would have only upgraded when my contract expired. This has never happened to me before when I upgraded. My new contract always started in the new month and there were no extra costs. Why now? And also why are we not informed of this? This is new to me.</p> <p> </p> <p>I now owe money for a contract I am no longer using and I still have to pay for my new contract. This will definitley be my last contract with Vodacom.</p>