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warren A
1 reviews | Active since Dec 2011
24 Mar 2025, 16:36
Terrible service and incorrect billing from Vodacom!!
I renewed my home LTE package i received a refurbished router, instead of a new router When i call multiple times to query it, they kept saying they will escalate and no one ever called back!! They told me the monthly cost was R399, and i now see i was billed R442.90!!
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
25 Mar 2025, 08:02 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 Mar 2025, 08:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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warren A's updateReviewer Update
02 Apr 2025, 15:43I still havent had a call!!
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warren A's update02 Apr 2025, 15:43
Reviewer Update
I still havent had a call!!