1 reviews | Active since Feb 2017
Terrible service and false advertising
<p>I was due for an upgrade and first tried online it was disastrous. So I went to the Vodacom shop in cresta the lower level shop on the 27th of December. I app**** for my upgrade a Sony XA with a ps4 the consultant said he will order it but we will only receive it after all the holidays and it was fine we excepted that. He said he would phone us. The second week in January came and I phoned to see what the problem Is or why we haven't been called and they said no stock, phoned the next week and same thing no stock I went on a Saturday to go see them personally and a different consultant helped me and assured me he will follow up and phone me on Monday, he said my order is there its captured they just waiting for stock. Monday came no call. I phoned once again and same thing they not sure when they will get stock. I went back the following Saturday and once again consultant said they will be getting a shipment on Monday he will phone me. Monday came guess what no call. Today Friday the 3rd of Feb I phone again and a lady told me that the deal has been discontinued!!!! Now how can Vodacom run the deal in December when I app**** for it and they ran the same deal in January and up to today I still don't have my deal. I have never had such useless service before and from such a big network. I was **** to and it's false advertising. Still now I'm waiting for that consultant to have the decency to phone me and tell me sorry mam but we are not getting stock could we do a different deal but yet I never received one phonecall from Vodacom and each time I phoned them or saw it's just lies. Pathetic service from Vodashop in cresta mall lower level. Thanks for nothing.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
As per telephonic discussion,feedback provided by the store.
Regards
FM
As per telephonic discussion,feedback provided by the store.
Regards
FM
