1 reviews | Active since May 2016

04 Jul 2016, 07:12

Terrible service and empty promises

<p>After Numerous complaints and calls logged with Vodacom, Its been a week later and my line is still suspended. I was phoned on Friday with news that my line will be active but still nothing. I would like to know if anyone is willing to assist or if I will just keep paying Vodacom for no reason? Very very disappointed in the terrible service received. It does not even help you call or write on social Media because nothing is done.Its been a week of promises and no one has delivered. If you cannot unlock the line port my number and put me on a different number or please just do something. I do not know how so many people at Vodacom are not solving the problem????????????????? ********** 925</p>

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Replies (1)
Vodacom
Vodacom's reply04 Jul 2016, 07:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team