Terrible service and dishonest

I was contacted by VVM who were unhelpful to say the least. Their argument is that the discount does not apply because I paid late. This is not accurate. On 1/11 I called VVM and asked the agent if I still qualified for the discount as I had not paid on 30/10. I was told I did and that they would sms the amount to pay. I received the sms at 1.38pm requesting that I pay R12 444.00 to honour the arrangement. I immediately paid R 12 444.00 and therefore honoured the arrangement to make payment and receive the discount, yet Vodacom are not crediting me with the settlement discount of R5 332.98 and telling me I must sort that out with VVM. VVM are saying that the discount fell away as I did not pay on the 30th. This is nonsense as I called your offices and it was confirmed I can pay the amount less the discount. As further proof I received the sms at 1.38 pm telling me to pay the amount less the discount of R12 444.00 to honour the agreement. I paid R 12 444.00 immediately. The agreement was honoured.
VVM and Vodacom have acted dishonestly and in bad faith. When I logged a query it was closed as resolved yet this will only be resolved when the full discount is credited to my account. I’m furthermore being prejudiced by having my lines restricted to prepaid and both not receiving my contract benefits but also having to pay prepaid funds into the account.

This is the sms received at 1.38pm on Friday 1 November.

Hi, payment of 12444.00 is still unpaid on your Vodacom Acc B***1. Kindly honour your arrangement or call *** if payment was made more than 2 days ago.

I’m happy to send a screenshot of this as proof of the sms above.

When Vodacom were putting me through to business billing, the line was cut off and nobody bothered to call back.

If this is not sorted out in 48hrs I will lodge complaints with both ICASA and NCR and CFDC

VODACOM

I have attempted to contact you 7 times as well as attempted to contact VVM 4 times yet there is no will by either you or VVM to resolve this issue. My account is still restricted despite the fact I have comp**** with the agreement. I still have not been credited with the promised discount. If this is not sorted out today I will lodge complaints with both ICASA against Vodacom and NCR and CFDC against Vodacom and VVM for dishonest business parctices.

Ive supp**** you all my information and you have my contact details so I urge you to resolve this before further action is taken.

Hopefully there is some finality to this issue despite VVM and Vodacom's horrific service.

I want this placed on record.

1) VVM have confirmed in writing on Whatsapp messenger that the account is settled in full and will provide a paid up letter within 7-14 days. Goodness knows why it takes that long to do but unsurprising as they are an ***********, ********* and dishonest company.
2) Vodacom have confirmed that they will only move my account back to contract within 7 days when they receive this communication from VVM. Vodacom further confirmed that I am not being billled any subscriptions whilst my account is on prepaid top up. This was confirmed by a manager in the call center Shweshwe who was fairly helpful.