Terrible service and corporate bulling

After putting a review on Hello Peter I got a telephone call from Vodacom on Easter Sunday mind you, and then an email after the call which is included below: Given the content of this email it proves that my ongoing complaints (a year now) about poor connectivity are correct and yet Vodacom have not done a thing about it. Any attempts by technicians have been nothing short of terrible. Today Tuesday 22/4/2025 I received a call from a collection agency demanding I pay arrears. That will not happen as I gave fair warning to Vodacom telephonically and via email several times that I would stop my debit orders until this issue is resolved. You cannot with a clear conscious charge for a service that is not working properly and affecting my business.

Dear Shane

Thank you for taking my call 2025/04/20. Per our telephone conversation, please find the information as discussed.

We have identified a lack of sufficient towers in your area. To address this, we are planning to install 2 new sites named Boat_Lake_Est_SGS and NHK_Rynfield_SGS which aims to enhance coverage and reduce potential congestion. However, due to third-party involvement, we cannot provide a completion timeline at this moment.

Should you wish to do an early opt out of the contract without incurring any penalties, we can log an incident with our Cancellations department to arrange this for you. Kindly be advised that only the remaining subscription fee will be waived.

We apologise for any inconvenience this situation may cause and greatly appreciate your understanding and patience.

Kind regards Vodacom Client Information Centre