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Prudence M
1 reviews | Active since Jun 2025
10 Jun 2025, 18:05
Terrible service and connectivity
Terrible service from vodacom. Sold my old age mom a product and gave false information. When disputed and told them I did not sign the application they still wanted to charge me. Their service is horrible and their connection is a nightmare. I would never recommend vodacom to anyone. Even to my enemy. The consultants don't even record that you called about a certain issue. Had to phone everyday for 2 weeks and still my issue is not resolved. I'm fed up with this network.
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Prudence M's updateReviewer Update
10 Jun 2025, 18:27I disputed the contract that I didn't agree to a 24month contract but when I need to cancel, vodacom still wants to charge me for the balance of the 24 months for the router and ONT installation when initially it said "free installation". I can't pay the balance of the contract when I never signed up for 24 months. You trying to ****** me for money. This is unacceptable
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Prudence M's update10 Jun 2025, 18:27
Reviewer Update
I disputed the contract that I didn't agree to a 24month contract but when I need to cancel, vodacom still wants to charge me for the balance of the 24 months for the router and ONT installation when initially it said "free installation". I can't pay the balance of the contract when I never signed up for 24 months. You trying to ****** me for money. This is unacceptable
Vodacom's replyOfficial
11 Jun 2025, 07:21 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Jun 2025, 07:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team