TERRIBLE SERVICE and Breach of my rights

I first raised this issue last week. I am absolutely frustrated now and worried that Vodacom is taking advantage of my rights as a consumer (consumer pro act).

I am on prepaid with a new number the only places that have my new numbers stored on their databases are my bank and Vodacom.

But almost daily I am send spam mail from vodacom with the option to send "STOP" to opt out which I do. ONLY to be sent a sms the next day from another vodacom marketing team to which I have to sent "STOP" to now sign out of this one.

Now when trying to call ANYONE at vodacom to assist with this you are now faced with a chat bot which sends you around in circles.

Once someone at Vodacom sees this message I would like to once again officially state it in writing. I DO NOT WANT TO RECEIVE ANY MARKETING/ADVERTISING. If I have a query about a product or offering, I WILL BE IN CONTACT WITH YOU. with many witnesses now to this statement and request as a consumer.

Eagerly awaiting a non bot response from Vodacom on the above issue

below is vodacoms respsonse "Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that your permissions have been updated and opted out of receiving marketing messages. This process can take within 2-3 working days.

Regards Consumer Website Team"

STILL NO PHONE CALL 5 business days later after the initial complaint. AND I AM STILL RECEIVING MARKETING SMS'S after I was informed via a sms that I my permission to contact information has changed.

Do i need to go to the newspapers or court to have this issue sorted out?

you are in breach of the CONSUMER act Vodacom so I demand to be removed from your lists now. And if it a 3rd party that now has my information you are in breach of the POPI act.

I am EXPECTING A PHONE CALL WITHIN 24HOURS of this complaint