Terrible Service and ***** ****

Terrible service received this year. Issues with the incorrect upgrade sent to me earlier this year and it was such a mission to get the product removed from my profile and back to my original contract. Now I have been ****med through Vodacom - someone has managed to update my personal details and has ordered an upgrade on my profile and the handset to be delivered to an address I don't even live at. I hear this is happening to a lot of people after posting about this on Facebook and Instagram; some even suspect it is Vodacom employees who are in on these ****s but what can one do or believe these days??? Very unhappy customer!