Terrible service all round

Terrible service!!! I received a notification regarding a business account that is in arrears and I have been trying for weeks now to contact Vodacom but with no luck! I called the numbers provided on the sms ********** and spoke to someone 3 times requesting a statement for our account and on all three occasions no one sent me a thing. Eventually got through to Vodacom Head Office on ********** and ********** and finally someone was able to access our account and send me a statement. However the statement was incorrect and showed our account was in credit but the person who helped me didn't know what that meant and could not interpret the statement, very intelligent people handling accounts. Still with no luck I contacted my account manager who referred me to request the information from ********** who then also proceeded to tell me they cannot help me and pushed me on again to contact another party via ********** which came back with a message saying they are "unable to submit my request". I think its fair to say that no one is helpful at Vodacom no body actually wants to work its much easier to just push the query or work on to someone else sending their customers on a wild goose chase. How do you expect us to pay our account if we have to beg for information from you. Absolutely useless!!