terrible service - Airtime not received but we are paying for this

<p>On each of every month my kids gets an amount of R200 for their contract phones.... in the beginning of April i went to vodacom east rand mall after phoning numerous times 111 to find out where their airtime is. When i got to east rand mall they logged a call because the consultant did not see any airtime that was loaded to the numbers i gave him. This is now almost the end of the month and they still did not get their airtime for the contracts. I think this is very bad service because you get billed for this but nothing gets done about it. i wonder how many other people dont check their statements and balances on their phones.</p> <p>im requesting urgent feedback about this otherwise im going to cancel my contract with vodacom.</p> <p>I dont have money to pay for something that we do not get.</p> <p>This is pathetic service!!!!!!!</p> <p> </p>