Terrible Service again. PALISA from Vodacom call centre!!!

I ask Vodacom for a call back and spoke to an extremely arrogant and clueless agent called Palisa from the call centre OJT. This agent is not willing to listen or assist a client. I countlessly asked her to listen to my query but she was quick to know everything. My query hasn't been resolved and she clearly stated there are no supervisors to assist. I was calling regarding my airtime advance that was halved ever since i complained about network issues. Vodacom needs to stop being arrogant and hiring beginners that are chasing us old customers away! Palisa must be sent to pasture. I made a voice recording which i am tempted to post all over social media as Vodacom's service has reached Rock bottom.