Terrible service Again from Vodacom
<p>This is **** realy that im going to complainto vidacom about the same bad service from the same branch and Nothing Happens . Again The Northgate Branch, on Sunday i went there to upgrade and was told everything was going to be moved to my new phone and not told that i was going to have to spent on a new sim as well which they promised to do the sim Swap . This sim swap was supposed to be done and my phone good to go in 4 hours. 1st not everything was moved, 2nd i told that guy who was moving the stuff my primary e-mail address for Business which was supposed to be done on the phone and he goes and does his own thing. 3 today is wednesday and my phone is still not working . There were 2 people working in those 2 stations for setting up a new phone this past sunday. A woman and a Guy and the Guy is the one who was working on my phone, who was giving me attitude as a result of the dissapointment at the service. Mind you Vodacom send me to their branch the previous weekend for sweet nothing . Is this what you teach your staff bad service and attitude cos this is not the 1st time this simester im complaining about the same branch, was there even anything done even about my previous one or you just dont give a **** . This more than 20 year loyalty is to the wrong net work i swear cos you just dont care . I cany ne complaining about one and the same thing really </p> <p> </p> <p>Now again you are telling me i must go to Northgate again !!!!! Is my car using water really ?!! what about my time . Now im carrying a phone that is now even working and is set up in this guys own way . Seriously ~!!!!! </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day Ms Pearl Hadedbe
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
Kind Regards
Kulsoem
Senior Consultant
Vodacom Solution Centre
Good Day Ms Pearl Hadedbe
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
Kind Regards
Kulsoem
Senior Consultant
Vodacom Solution Centre
