Terrible service AGAIN!
Thought I loaded a once-off bundle but turned out to be a recurring bundle marked as valid for 30days. I have been trying to cancel it for more than a week and I just get the security question mail without any response.
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Vodacom's replyOfficial
19 Feb 2022, 09:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Feb 2022, 09:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
21 Feb 2022, 11:38Yes it was resolved thank you. But why did it take 6 emails to customer service; a call I cancelled because it took too long and an incounter with that useless customer service bot and a post on hellopeter to cancel a bundle? Is that acceptable customer service to you? Why should someone have to resort to posting on social media or go bats**t crazy before you get service?
's update21 Feb 2022, 11:38
Reviewer Update
Yes it was resolved thank you. But why did it take 6 emails to customer service; a call I cancelled because it took too long and an incounter with that useless customer service bot and a post on hellopeter to cancel a bundle? Is that acceptable customer service to you? Why should someone have to resort to posting on social media or go bats**t crazy before you get service?