Terrible service - AGAIN

<p>I am extremely disappointed with the service I am receiving from Vodacom. I am again reminded about why changing service provider was not a mistake.</p> <p> </p> <p>A request was logged on the 21st of December 2016, which has yet to be met. I am being given the run around by Vodacom staff and am beyond tired with this.</p> <p> </p> <p>Request was: "I hereby request immediate resolution to this matter and to have my premature cancellation fee refunded in full due to Vodacom's inability to adhere to there own policies let alone the resources I have squandered following up with Vodacom."</p> <p> </p> <p>I was told telephonically that this request will be considered and that Vodacom will refund "something" in good faith. I do not want a refund of "something"....I want my premature cancellation fee refunded in full due to Vodacom's inability to adhere to there own policies.</p> <p> </p> <p>Can someone, anyone, please take ownership of this matter and get it resolved ASAP?</p>