Terrible Service after contact expired

Terrible Service after contact expired Good day

I reached out to Vodacom on 03/01/2025. Please see email communication attached .According to my records, the Vodacom contract was meant to expire at the end of February 2025, but this contract was never cancelled. I have called Vodacom multiple times, yet no one has been able to assist me. Please review the voice recordings from 03/01/2025, when I initially called to cancel my contract, as well as from 27/03/2025 and 10/04/2025. Currently, I am unable to apply for any additional debt due to this issue. This mistake, caused by Vodacom's *********** staff, is negatively impacting my credit score. The contract numbers I requested to be closed are *** and ***; only *** was cancelled (converted to pre-paid) around January 2025. The cancellation of *** (converted to pre-paid) only occurred approximately two months later. When I contacted Vodacom to inquire why I am still being billed, I was informed that only *** had been cancelled (converted to pre-paid). I then asked why both numbers were not transitioned to pre-paid, as they were part of a single contract for two phones (two numbers). The consultant assured me they would follow up and resolve the issue, but this was never done.