Terrible service

I have been without internet connection for over a week, 4 July. I called daily and was told that this will be fixed, escalated. When I called in on Saturday, 9 July-I was told my service was canceled and I had to call sales to get a new SO number. As annoyed as I was, I called. I then went back to customer care and was told to wait until Monday as vuma doesn't work on weekends. Again annoyed but waited. I call in this morning 11 July, no one seems to know that my canceled???? I spoke to Sinobongu she refused transfer me to a supervisor, promising yet again an escalation would be done!!!!! She dropped the line on me. I called again and Zoe told me that I had to wait 7 days for a new router be delivered. No answers, just tail chasing. I work from home so this is a major inconvenience. I will be taking this to the ombudsman. These are the Ref numbers I have. SO*** SR*** SR*** SO*** Do not go with Vodacom people!!!! Horrible service!