Terrible Service

I logged a call on Thursday 3 February 2022. Referenece number SS***. Today, 11 February, I have no feedback or any solution although I pay for my line on time, every month. I made numerous calls and it seems everytime I speak to someone at the call centre there is a different story. The router I have is till under warrantee, unfortunately a nokia, and when I enquire if I can rather buy my own, I was told that only Nokia will work on my fibre line. I cannot receive an update regarding the progress as it seems Vodacom does not have any contact with a technician. Seems these people are either extremely *********** ot just dont care. If I battle to have a simple issue like this resolved, it will take months to have my contract cancelled in order to move to a more reliable service provider?