Terrible Service

My dad app**** for a Vodacom contract almost a month ago, the only feedback he has received is that the device has been handed over to the courier, the courier company has told Vodacom that the delivery was unsuccessful, however, no call or delivery attempt was made.

We have called the help line for the courier to no avail, the number is never answered, and the whatsapp line does not help either. Vodacom call centre keeps sending us from pillar to post with NO PROPER OUTCOME.

Today's call was dropped while in the middle of requesting assistance.