TERRIBLE SERVICE

Good day

we are current,y experiencing a terrible service from Vodacom after so many years of paying contract phones every month i have to query data , why did it not carry over , when i call customer care they will say it is technical error i should get the data in two working days , last month i did not query at all as i wanted to see if its technical error or this is being done purposely , today when we checked again we got 5GB and the data that was supposed to carry over is not there at all , in August /September i queried the same thing and it was loaded after 7 days of complaining and only loaded on *** not *** , BIG QUESTION why is Vodacom doing this , both our phones are on contract *** and *** please load our data for October and September and get back to us urgently ,STOP YOUR **** OF TAKING DATA FROM CLIENTS