DM
David M
1 reviews | Active since Sept 2019
02 Oct 2020, 08:45
Terrible Service
Vodacom services are terrible and disgusting. I had a 24months contract that was due for extension and coerced me to renew it and then they said if I am not happy about it I can cancel it with 7days and I did within that said period. But to my surprise, I am still being billed. I called some Vodacom Durban branch and no help. What is terrible most my calls are dropped and also they do not give the exact airtime agreed on. I will avoid Vodacom at all cost next time. I think will move to MTN or Telkom. Maybe their service is better.
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Vodacom's replyOfficial
02 Oct 2020, 09:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Oct 2020, 09:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DM
David M's updateReviewer Update
02 Apr 2021, 14:34Vodacom vodacom does not cease to disappoint on its billing and also not not notifying the users when their airtime has depleted. I have noted with great disappointed and heart broken on the cancellation of data contracts I requested and I am also shocked on my monthly contract I have been paying since last year of plus minus R 1000 for a contract of R 600 for 2 cellphones.
DM
David M's update02 Apr 2021, 14:34
Reviewer Update
Vodacom vodacom does not cease to disappoint on its billing and also not not notifying the users when their airtime has depleted. I have noted with great disappointed and heart broken on the cancellation of data contracts I requested and I am also shocked on my monthly contract I have been paying since last year of plus minus R 1000 for a contract of R 600 for 2 cellphones.