Terrible service

Vodacom is a terrible service provider with absolutely no customer service

I have been a loyal customer for over 8 years with them. Recently I had paid up and cancelled 3 of my contracts. I had called in to cancell them but the so called trained agents did not process the cancellations So now my accounts show that I am in arrears because they are still billing me for these 'cancelled' lines

I have been calling for months on end with no joy. Everytime I call they tell me that it has been logged and will be attended to. To date nothing has been done. I've been out to the Vodacom stores and when they checked on the system, all my calls that I made to the call centre has not been logged. I was promised to be called back and this still hasn't happened. I've requested to speak to managers or team leaders and I was told that they cannot come to the phones and I can only leave messages for them to call me back. No contact has been made

Now they have done the same to my wife's 'cancelled' contract

The only contact made from Vodacom was via thier lawyers because now ive been handed over.

Their service is terrible and thier staff are not well trained.

Next step is to go to Vodaworld to get this resolved.

They have inconvenienced me in many ways and now have affected my credit rating in a negative way.

This is the very last time I will use thier services and I don't recommend anyone to use them.

They are useless