MB
Michael B

1 reviews | Active since Apr 2014

05 Mar 2015, 12:33

Terrible SERVICE!!!!!

I've got two separate complaints.<br> 1. Vodacom Shop-I ordered a iPad in January and it has still not been delivered. I went to the store on multiple occasions to track the order & told that they would find out where the order is tracking and would notify me by the next day. This promise was made by more than one of their sales consultants and not one of them ever got back to me. I kept going back until I finally just got sick of it!! I'm never using this branch again.<br> 2. Vodacom 4u data store-So after my terrible experience with the Vodacom shop I thought things would be different at the data store. You continue to amaze me in the shocking service you deliver to clients!!! I activated a new data contract on my current sim on Tuesday and ever since I could not use my internet. So I'm paying you for data that I can see on my account but I cannot use!! So yesterday I went back to the store for help on the matter. What did I get? The most miserable and rude consultant I've ever met. Treating me & making me feel like it was my fault? My fault for not being able to use my internet? My fault for wanting her to correct me. My fault for giving her work to do-work that she gets paid to do!!!!!

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Replies (1)
Vodacom
Vodacom's reply06 Mar 2015, 13:26
Official
Hello MikeSA1025,

Thank you for the posting.

The matter has been escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team