Terrible service

Opened a contract for a laptop and data deal In October, the laptops Bluetooth function wasn't working , then the laptop stopped working, I then contacted after sales to have them collect the unit. They sent me to a store where I was turned away from not 1 but 2 stores, after reaching out on social media and someone called me and told me I had to contact acer to fix it. I did this I then had to pay R920 for the repair it Only to find when I powered it on, for the second time the black screen was there again, I then contacted cancelations department where I was met with arrogance Date and time of call Monday 24th November at 10:24 only for him to say he will log a call, no one has contacted me since and if I want to cancel the plan I must pay a penalty Which I WILL NOT DO SO PLEASE SOMEONE REACH OUT TO ME