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Rakesh R
1 reviews | Active since Jan 2013
04 Aug 2020, 13:38
Terrible service
I am waiting for my fibre connection to be installed since 17 July, that's almost 3 weeks. I have complained to Metrofibre directly on Hello Peter but Metrofibre is completely useless. As my ISP, I am also not impressed that you Vodacom have not kept me in the loop at all, nothing. Can someone senior at Vodacom escalate to someone who has a brain at Metrofibre and sort this mess out immediately.
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Replies (2)
Vodacom's replyOfficial
04 Aug 2020, 14:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Aug 2020, 14:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Rakesh R's updateReviewer Update
06 Aug 2020, 14:50It's been 48 hours and nobody has contacted me from Vodacom. Now can you understand why I am upset? Please don't blame Covid. Sort this mess out and get back to me immediately!
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Rakesh R's update06 Aug 2020, 14:50
Reviewer Update
It's been 48 hours and nobody has contacted me from Vodacom. Now can you understand why I am upset? Please don't blame Covid. Sort this mess out and get back to me immediately!