RN
Rob N
1 reviews | Active since Feb 2025
12 Mar 2026, 10:36
TERRIBLE SERVICE
I am travelling overseas. Suddenly my SMS Text messaging has stopped working. I phone 082 135 and the AI machine said it would send an SMS Text message which I have NOT received. Really do not know what to do. Vodacom is NOT user friendly and helpful for me. On WhatsApp they say they will send me a PIN but nothing happens. I cannot do Banking as they also require a PIN!! PLEASE HELP!! *** (WhatsApp Only)
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
12 Mar 2026, 12:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Mar 2026, 12:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
RN
Rob N's updateReviewer Update
12 Mar 2026, 17:49I am overseas and am NOT receiving any SMS messages.
I cannot do any banking as they require a SMS OTP
I cannot be advised of any PNP Grocery deliveries OTP.
The list is long!
I have contacted your Customer Care. They tell me:
1 I must change local Service Providers. Currently on Vodafone.
2 I must turn my phone off for 10 minutes before restarting.
There is no record of my previous call
Please phone me on +***3.
I cannot do any banking as they require a SMS OTP
I cannot be advised of any PNP Grocery deliveries OTP.
The list is long!
I have contacted your Customer Care. They tell me:
1 I must change local Service Providers. Currently on Vodafone.
2 I must turn my phone off for 10 minutes before restarting.
There is no record of my previous call
Please phone me on +***3.
RN
Rob N's update12 Mar 2026, 17:49
Reviewer Update
I am overseas and am NOT receiving any SMS messages.
I cannot do any banking as they require a SMS OTP
I cannot be advised of any PNP Grocery deliveries OTP.
The list is long!
I have contacted your Customer Care. They tell me:
1 I must change local Service Providers. Currently on Vodafone.
2 I must turn my phone off for 10 minutes before restarting.
There is no record of my previous call
Please phone me on +***3.
I cannot do any banking as they require a SMS OTP
I cannot be advised of any PNP Grocery deliveries OTP.
The list is long!
I have contacted your Customer Care. They tell me:
1 I must change local Service Providers. Currently on Vodafone.
2 I must turn my phone off for 10 minutes before restarting.
There is no record of my previous call
Please phone me on +***3.