TERRIBLE SERVICE!!!!!!!
AH back at it, 5 pages on my profile of SR queries and the **** service continues. We move, advised consultants we are moving AND NOT ONE SINGLE PERSON ADVISED US OF ANY PROCEDURE WHEN MOVING!!!! 3 days in the new house and all we get is we can't help, it's going to take 30 days, there's nothing we can do. We have had issues with our internet since January!!!!! We have 3 months left on the contract...3!!!!!!!! This has affected my work SO badly, this is just embarassing, you pay so much for this! Now I'll be forced to pay for a month where I have. no connection, I'll basically be paying for 2 accounts this month!!!! I refuse!!!! I'm just done!!!!!!! SR***
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Vodacom's replyOfficial
29 Jul 2021, 06:40 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Jul 2021, 06:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
29 Jul 2021, 09:30I want my line cancelled before the 31st of July. This is in 100% honesty affecting my work and jeopardising it as I cannot perform my duties. We handle huge files ever day. We sit in meetings on meetings each day. Im not going to sit with this pathetic service any longer. We have 3 months left of the contract. I have ZERO intention of continuing my contract or having anything to do with Vodacom again. I have had enough. This was the last nail in the coffin. Vodacom offers the Worst client service and the worst product offering you can find in South Africa. This has been 9 months of utter inconvenience and hell and im DONE!!!!!!
's update29 Jul 2021, 09:30
Reviewer Update
I want my line cancelled before the 31st of July. This is in 100% honesty affecting my work and jeopardising it as I cannot perform my duties. We handle huge files ever day. We sit in meetings on meetings each day. Im not going to sit with this pathetic service any longer. We have 3 months left of the contract. I have ZERO intention of continuing my contract or having anything to do with Vodacom again. I have had enough. This was the last nail in the coffin. Vodacom offers the Worst client service and the worst product offering you can find in South Africa. This has been 9 months of utter inconvenience and hell and im DONE!!!!!!