Terrible service

I phone was replaced and new phone was sent in again after about 2 weeks.<br> An amount of R3300 had to be paid to replace the phone where it would cost R4200 to cancel the cotract and get a brand new phone at no cost.<br> Vodacom would not meet the client half way to ensure they keep a client that have more than one contract with them and have been supporting Vodacom for about 20 years.<br> Unable to get to speak to a manager to discuss.