TK
Thabang K
1 reviews | Active since Jan 2020
05 Oct 2023, 13:07
Terrible service!
I was double debited in July, escalated the query to their Refunds POP desk. To date my query is still not resolved. I am shocked at the poor level of service. The more than exceeded their SLA. Terrible experience!
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Vodacom's replyOfficial
05 Oct 2023, 14:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Oct 2023, 14:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TK
Thabang K's updateReviewer Update
12 Oct 2023, 08:53By the way, the query is still unresolved.. feedback was promised for Monday, it’s Thursday.. maybe they use a different calendar
TK
Thabang K's update12 Oct 2023, 08:53
Reviewer Update
By the way, the query is still unresolved.. feedback was promised for Monday, it’s Thursday.. maybe they use a different calendar