Terrible service

I wanted to purchase a phone in-store, but I was informed that the price I saw is available online only. However, unlike other phones that are clearly marked as “Online Only Sale,” this particular phone did not have any such indication.

The reason I prefer to buy in-store is because I need the phone the same day. When I raised this concern with a customer service representative named Loyiso, he was not helpful. Instead of addressing the issue, he said he would ask the online team to add the “Online Only” label—after I had already pointed out the problem.

This feels misleading and frustrating, as the pricing was not clearly communicated upfront. I’d appreciate some clarity or assistance with this matter.