Terrible service

I went to do an eSIM twice now at gateway, and their agents keep damaging my SIM cards. I don’t receive the verification codes, after a few hours there is no signal and when I got back to the store I must conduct new sim swaps and restart the process at my own expense. This is really frustrating, their staff has a dont care attitude!!!! Because when I asked what happens if it doesn’t work, their response is must try again!!!!! Their lack the knowledge to actually do a simple ESIM. This is utter nonsense. Rather change to Cell C

Once you complain on social media platforms, then only they show care. Now my query is too complex they have handed me to their advance team, ticket opened and now ticket closed, without a call to resolve my issue!!!

Don’t trust them, false promises . Save yourself the hassle and headache, try MTN South Africa or Cell C, at least they have people that understand issues and know how to resolve them.