Terrible service

Item: Vodacom
Rating: 1
Author: Abdurrahmaan B

I ordered stuff of their vodabucks store and haven't even received a confirmation email or sms not even a tracking number so I sent through a email and called them and the only reply I got was I should contact the chat bot toby who is completely useless

Helpful (0)

Replies (2)

Vodacom's replyOfficial

30 Dec 2023, 11:06

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply30 Dec 2023, 11:06

Official

Abdurrahmaan B's updateReviewer Update

02 Jan 2024, 08:56

Pls have them call me as this order wasn't for me and without the confirmation it's causing a catastrophe and it's been two days since I posted it

Abdurrahmaan B's update02 Jan 2024, 08:56

Reviewer Update

Pls have them call me as this order wasn't for me and without the confirmation it's causing a catastrophe and it's been two days since I posted it