TERRIBLE SERVICE

The first two months after installing fibre with Vodacom went smoothly. Then, suddenly, it stopped working, with the status constantly flashing red, occasionally turning green, but mostly back to red. We called on Sunday, 20 October 2024, and were told there were issues with Octotel, but it wasn’t necessary to log a ticket as it would be resolved.

By Monday, nothing had changed. We called again and were given the same response—still no ticket logged. On Tuesday, after experiencing the same issues, I insisted they log a ticket. I received a call back saying their firmware update hadn’t happened, but they assured me the issue was now resolved and asked me to monitor it.

By Wednesday, the problem persisted—more time without connectivity than with it. I called again, and once more, it was the same story: "We’ll look into it and organise a call-out," but no feedback followed. By Thursday, I called again and heard the same excuses.

This service is nothing short of terrible. It’s amazing how Vodacom has no problem debiting your account every month, but when it comes to delivering the service you're paying for, it’s a constant mess.