Terrible Service

In March 2022 I decided to cancel my Vodacom contract but the retention consultant (Asanda) managed to convince me to upgrade/take a new contract with Vodacom. The new contract that we agreed upon was for R199, package of Oppo A53s, 10GB of anytime data, 300 anytime minutes and some SMS and extra 1 GB of data. I thought it was a good deal and agreed.

Few days passed and the phone has not arrived and I called retention again, I spoke to Sharmaine who then apologised and processed the order and the phone later arrived. On the 2nd of April 2022 I receive a quote and to my surprise the deal has changed to 500MB of data and 50 minutes, I called after sales and they logged a call because they couldn't help me they told me it's an online store all they could see is that the 10GB of data was loaded and then deleted.

No one was getting back to me as on agreed timelines so I decided to call retention again. I spoke to Leticia on the 12/04/22 and she apologised that the consultant that helped were still new hence the mishap, by the time I talked to her I have also received invoices the previous day from a R199 p/m deal to R284 being charged for extra services that I never agreed on and incorrect package.

Leticia told me that she will log a request because some manager were not around on the 12/04 and they will be back the 13/04 to resolve the issue. Today is the 22/04 and I am still waiting for that phone call that she promised on the 13th to resolve all these issues.

I feel ****med and I will not pay for something I didn't sign up for, I never thought this could happened at a respectable company like Vodacom. I am very disappointed to say the least!