NP
Nantes P

1 reviews | Active since Jan 2023

13 Jan 2023, 09:41

Terrible service

Absolutely unacceptable.

I have the ont box installed and router was delivered 4 days ago, only thing required is Activation. This shouldn't take longer than a day, if not less.

Called this morning to find out what the problem is. Consultant did not log the activation previously and so nothing was happening. Take note that the consultant provided me with email CONFIRMATION that the request for activation has been made.

Frustrating when you need to spend significantly more just to hold out and hope the service gets delivered as promised.

Definitely do not recommend using Vodacom. I've heard great things from RocketNet.

0
Replies (1)
Vodacom
Vodacom's reply13 Jan 2023, 10:05
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team