Terrible Service!

I have been a Vodacom customer for decades, and hence decided to get a fibre line with them. I have had no issues over the last 4 years. Since last Monday we have had no fibre connection. We have called and emailed everyday since, multiple times a day, but with no success! Everytime we speak to a different agent and receive a different answer each time. To this day, we have no confirmation as to what the issue is, or when the technician will come through to investigate. This kind of service is absolutely terrible and still we have received no feedback on how to resolve the issue! Absolutely appalling!