mG
melissa G
1 reviews | Active since Sept 2019
13 Nov 2020, 13:10
Terrible Service
we have Vodacom fibre and I have had the same issue now for some time whereby the line disconnects and we need to wait 3 - 4 days for a tech to come out this is unacceptable as we all working from home surely new protocols should be put in place. I logged a call again on 10/11/2020 and to date still nobody came this is ridiculous and unacceptable ho must we work and operate our business.
I think I will get much better service at MTN.
Terrible.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
13 Nov 2020, 14:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Nov 2020, 14:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
mG
melissa G's updateReviewer Update
16 Nov 2020, 09:13NOBODY TO DATE HAS MADE CONTACT WITH ME HOWEVER ONE OF THE TECHS CAME TO MY HOUSE ON SATURDAY WHILE WE WERE NOT HERE AND JUST DUG UP INFRONT OF MY YARD LEFT WIRES OUT AND DIDNT EVEN CALL TO MAKE THIS APPOINTMENT WITH US TO SAY THEY COMING TERRIBLE SERVICE ITS UNBELIEVABLE!!!!!!!!!
mG
melissa G's update16 Nov 2020, 09:13
Reviewer Update
NOBODY TO DATE HAS MADE CONTACT WITH ME HOWEVER ONE OF THE TECHS CAME TO MY HOUSE ON SATURDAY WHILE WE WERE NOT HERE AND JUST DUG UP INFRONT OF MY YARD LEFT WIRES OUT AND DIDNT EVEN CALL TO MAKE THIS APPOINTMENT WITH US TO SAY THEY COMING TERRIBLE SERVICE ITS UNBELIEVABLE!!!!!!!!!
mG
melissa G's updateReviewer Update
16 Nov 2020, 09:15I AM STILL DOWN HOW THE YELL MUST I WORK HOW NOT EVEN THE SUPERVISOR CALLS YOU BACK, VODACOM SHOULD SENT THEIR PEOPLE ON TRAINING ON HOW TO ASSIST CUSTOMERS.
CUSTOMER SERVICES IS THE WORST!!!!!
CUSTOMER SERVICES IS THE WORST!!!!!
mG
melissa G's update16 Nov 2020, 09:15
Reviewer Update
I AM STILL DOWN HOW THE YELL MUST I WORK HOW NOT EVEN THE SUPERVISOR CALLS YOU BACK, VODACOM SHOULD SENT THEIR PEOPLE ON TRAINING ON HOW TO ASSIST CUSTOMERS.
CUSTOMER SERVICES IS THE WORST!!!!!
CUSTOMER SERVICES IS THE WORST!!!!!