Terrible Service

I recently took my 3 month old phone to a vodacom store as it was not charging. i was given lots of excuses and eventually a technician at the store looked at the phone and i was advised to take it to the Repair centre in Umhlanga. The technician counter is called "The Tech Bar". took the phone this morning and what a pleasant experience at the Samsung repair centre. The consultant, not even a technician, took a picture of the charging port and looked at it and immediately said the charging port need replacement. I ask Vodacom why do they have a tech bar and why couldnt this have been detected resulting in me driving 35km to the repair centre when the upgrade to my contract was done 1km away from my home.